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When Direct Mail Disappoints

Lynndell Epp - Monday, December 16, 2013

Expectations are high, right along with the piles of direct mail pieces ready to go. But, results don’t measure up. What went wrong?

According to an article published by, a digital direct marketing agency, it could be a lot. The article, entitled “Why your direct mail is underperforming” offers insights. They include:

Assuming your audience is just like you

People consume and process information differently. Provide enough options to capture a wide audience. According to the article, “This is why a direct mail best practice is to include a letter and brochure in each package, presenting redundant information in different formats. Additionally, the direct mail letter should present the information in two different ways. The content should include full content in paragraph form in the body, with key bullets called out in either the right-hand column or within the letter itself. This allows the audience to read the content however they prefer, i.e., in-depth or by scanning.”

Over crediting recipients’ ability to take action

According to the article, “A successful direct mail campaign is generally built off direct mail letters that underscore the urgency in making response easy for the user. A standard direct mail best practice is to provide a call-to-action multiple times within the direct mail letter, and to be extremely clear on the desired action.”

Not doing enough to break through the clutter

Bottom line, make it personal. The article points out, “The average person gets 9,000 emails a year…Digital media has increased the number of messages that inundate prospects and customers, further underscoring the need for relevancy and personalization. Relevancy is the only hope marketers have to get users’ attention and their response… customers prefer and have come to expect personalized communications. Furthermore, successful direct mail campaign tests show that personalized information, including personalized URLs (PURLs), empower and reinforce your direct mail communications.”

Eliminating clutter is particularly critical—both in your marketing decision-making and how your messaging addresses the marketplace. I grew up on a farm, where it’s common to separate wheat from the chaff. In somewhat the same way, I want to help you separate out unnecessary clutter to get to the heart of what’s most important marketing-wise.

Let’s talk:, 303-607-9424.

Print Still Has Its Place

- Monday, December 09, 2013

Not as an alternative to digital, but as a partner

Just as fuel injection engines require both air and fuel to operate properly, so do marketing programs need the right mix of elements to fire on all cylinders. Working in partnership, digital and print can create the most productive and profitable outcomes.

Not everyone agrees. In July, a article declared, “Print Dead At 1,803…Sources close to print, the method of applying ink to paper in order to convey information to a mass audience, have confirmed that the declining medium passed away early Thursday morning… The influential means of communication was 1,803.”

And HubSpot, the inbound marketing software platform company that promotes all things digital, doesn’t seem partial to print. A recent article on notes, “4 Direct Mail Truths HubSpot Got Wrong…HubSpot misses the mark when critiquing direct mail… I have long admired the people at HubSpot for their online marketing acumen…But their recent analysis of direct mail—‘6 Horrific Practices of Direct Mail’—displays a stunning ignorance of what works and what doesn’t work in direct mail…To begin with, they go down the slippery slope of criticizing marketing without knowing what the results of those marketing campaigns are.”

These two reports typify the opinions of many who believe that if it isn’t digital, it isn’t marketing.

The International News Media Association (INMA) in Australia disputes this digital “first, always and only” orientation, pointing out in a real estate-oriented August article , “Print is not dead – it just has some company…New research into real estate advertising shows print still has its place – not as an alternative to digital, but as a partner…I’m sick to death of reading about the death of print—with stories written like suicide notes…”

Direct mail in particular is enjoying newfound popularity. A spring 2013 Denver Business Journal article points out, “Mark Twain once said, ‘The reports of my death are greatly exaggerated.’ This quote also seems to apply to incessant reports about the demise of print as a communications tool…There are various reasons for its resurgence. A primary one is that print no longer is the primary communications medium, so it’s new and fresh again because it stands out from the crowd.”

The report adds that direct mail particularly is benefitting from this resurgence: “While many people are weary and wary of email pitches, enewsletters and other digital marketing, they’ll pay attention to well-done print pieces (just the opposite of what occurred when direct mail glutted everyone’s mailbox years ago). Another reason for print’s resurgence actually ties to the digital world, in the form of digital printing. Digital printing has made creating print pieces less expensive and more flexible.”

What does this mean for marketers seeking the right messaging platforms? View all marketing tools—digital and print chief among them—as part of a toolkit. Make decisions based on formulating the best mix of tools to meet strategic objectives. In some cases, this can be a mix of eblasts, direct mail, social networking support and mobile presence—perhaps coupled with a push for editorial media exposure. Other challenges may truly mandate an all-digital campaign; conversely, an all-print platform may prove the most impactful in select situations.

We stand ready to help you make the best strategic and tactical choices from what can sometimes seem like a dizzying array of options. By tuning out the noise around what’s trendy versus time-tested, it’s easier to get to the heart of the matter:

  • What has the best chance of success?
  • How does this fit within your budget comfort zone?
  • What metrics define success?
  • How do you measure and analyze results?

When you’re ready to start the discussion, email or call me:, 303-607-9424.

Don’t Talk to Me That Way

Lynndell Epp - Wednesday, October 30, 2013

Marketers and business owners who communicate the same marketing message and image to every type of prospect are making a critical mistake. If you're doing lead generation this way, you're likely turning off many would-be clients.

The marketing message that appeals to a small business owner may be much different from what works for a twenty-something consumer. Yet, many companies have clients in both categories among many others. To address this broad range of people, clients often tell me that they develop a one-size-fits-all message that won’t exclude anyone.

But, this actually excludes many prospects who don’t feel their specific needs are being addressed. The solution is to make your marketing speak to each segment in a unique way.

To do this, first list out and build a detailed portrait of each prospect type. To make sure you’re including everyone, look at your existing client types (and add any that you want to start prospecting).

For each group, ask such questions as: What are their biggest frustrations, concerns, needs and interests? Where can you reach these people on blogs, social media, at home, in their car, at their desk, etc.? Include items like Age, Job Title, Industry, Personal Information, Gender and anything else that helps you identify prospects’ situations and buying preferences.

With this information, you can develop an "ideal client profile." for each prospect type.

The Ideal Client Profile

Just for fun, let's make up a profile. Let's say you have an insurance agency. When looking through your customer list, you find your best customers are fathers with a corporate job, three cars and kids about ready to go to college. You also find single males in their twenties who have a few speeding tickets and rent an apartment.

Apply a name and a face to these people so you can start crafting a meaningful message to them. You might name them "Dan the Dad" and "Twenty-Something Jared."

Let me ask you some questions here:

  1. Would you send out the same marketing piece to these individuals and expect it to be equally effective for both?
  2. Would you water down your marketing to come across as relevant to both prospects?
  3. Do you think that different messages, images and offers would be more effective in gaining more leads from each group?

Hopefully, you see that these are rhetorical questions. Of course you would want to craft a message that speaks as directly as possible to each prospect!

Start developing your marketing message, offers, calls to action and tactical approaches to reach and convert your profiles. When you focus on your prospects and clients' needs, wants and concerns, your message will resonate with greater force.

Want to talk about it? Email or call me:, 303-607-9424.

Define your ideal client

Lynndell Epp - Friday, September 06, 2013

Mail Masters Marketing - Sweet deals May 2013

Lynndell Epp - Monday, May 20, 2013


1 hour consultation. No Selling. Discover how to keep your marketing budget under 7%! Identify 4 marketing systems that work for you. Learn how to develop a Marketing Message that will have prospects beating down your door. 



Marketing is the Secret Sauce

Lynndell Epp - Thursday, May 16, 2013

Marketing is the “Secret Sauce”

Over the past several months I have had numerous conversations with business owners of many kinds. Without fail, the topic of marketing always comes up while talking about how to improve business, get more sales and how to make more money.

This is not surprising to me, because I know the value that solid marketing practices bring to a company. However, most people I run into seem to have a view of marketing that isn’t based on the reality of what marketing truly is.

Marketing is the “Secret Sauce” that can propel your company to the next level. Without it, you may likely grow slowly or not at all. Without the “Secret Sauce” you will probably look similar to your competitors and lack the ability to dominate your marketplace.

So what is the “Secret Sauce” of marketing?

  1. You have to be willing to open your mind and change what you think you know about marketing. This may sound harsh, but business owners and even marketing departments within businesses do not have a clue how to market effectively.


Marketing should be looked at from a holistic approach. You need to develop a marketing system or “machine” that runs continually and on “auto pilot”. That doesn’t mean there isn’t work involved, but it does mean that your marketing should be easier to implement and track.


  1. Tactics Are Not Marketing!  Facebook ads aren’t marketing, Groupon Ads aren’t marketing, Direct Mail is not marketing, Sending email is not marketing……..These are simply tactics that carry your marketing to the target audience. If you start with tactics in your marketing approach, you’re likely to find limited success.


Your marketing needs to start with “who”. You may have several “who’s” that you need to speak to but the “who” is the most important part. Once you have that, you need to create “The Message”. This message needs to be so powerful that it will stop the “who” in their tracks and make them pay attention. Once you have the message, you need to come up with some Offers. You must offer something or it can’t be called marketing. Once you have these things in place you’re ready for the creative and tactical approach which is essentially figuring out how to get your message in front of the audience.


  1. Sending out the initial marketing is only the tip of the iceberg. Once you have your marketing out in the marketplace, you need to have a system in place on the backend that helps you turn suspects into prospects and then into customers. It’s not always the job of sales to follow up 20 times and hope to close business. In fact, good marketing should make closing sales and landing customers much easier.


This is where the power of automation comes in. You need a system that can follow up with prospects, nurture them to maturity and set them up to be closed. You won’t have to rely on having superstar sales people at every turn. Granted, superstars don’t hurt to have, but how many are there? You need to make it as simple as possible to close business…even for your weakest sales people.


  1. So where does all of this leave us? It probably leaves you thinking that either I have no idea what I’m talking about or you might be wondering what is missing in your marketing. If you’re in the first group, I can’t change your mind with a few short paragraphs here. If you are wondering what might be missing from your marketing and you would like to figure out the “Secret Sauce”, then we should sit down and talk about what you’re doing and try to find out if there are some things that you could do differently to improve your return on investment with your current marketing.


Send Lynndell an email at or give me a call to set up a time to meet at 303-607-9424



USPS New Delivery Schedule Announced - How Will This Affect Your Businesses?

Lynndell Epp - Friday, February 22, 2013

Direct Mail Delivery Schedule

This month the US postal service announced plans to implement a new mail delivery schedule beginning in August of 2013. This new schedule will maintain package delivery Monday through Saturday and limit mail delivery Monday through Friday.

Mail Masters understands the financial struggles facing our US postal service and their need to reduce cost.  We also understand the challenge this new mail delivery service schedule could have for our customers. Mail Masters wants to take a moment to remind you that we are here to help you reach your customers in a timely manner and will work with you to adapt to these delivery dates as the August date approaches. One of the things we can do is provide feedback to the USPS and Congress about the operational impact these changes may have on your business.  

If you have any questions please feel free to contact us about this impending change and for all of your mail marketing needs.

5 Things You Should Do To Make Your Direct Mail Envelopes "Do Their Job"

Lynndell Epp - Tuesday, February 19, 2013

You may be asking, the job of the envelope is the carry the letter, isn't it? Well, yes it is, but it's not the number one thing that the envelope should do to do its job. 

What is the number one job of an envelope? Check out this quick Three Minute Marketing Video to get the skinny on the Top 5 Sins in Direct Mail Marketing:

Click to View the video

Now that you are ready to fire up your direct mail marketing, contact Lynndell today by 

Call 303-604-9424 

Email us below
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In The Spotlight - Introducing Miranda Brazil | Account Manager Extraordinaire!

Lynndell Epp - Tuesday, February 19, 2013
We are glad to announce we have a new employee at Mail Masters of Colorado. We are excited to welcome our new Account Manager, Miranda Brazil to our team. Let’s take a minute to get to know more about Miranda and what she will be doing for all of our customers. 

Interviewer: Hello Miranda, We are glad to have you on board. Mail Masters has a lot of great plans, improvements and goals for 2013. Miranda, briefly tell us a little more about your job description, what it entails, and what you will be handling here at Mail Masters? 

Miranda: My job title is Account Manager. I will handle all of our wonderful customers’ projects. This includes mail piece analysis, list acquisitions, print management, project scheduling, estimating, invoicing and other account management activities. I will be interfacing with our production staff to ensure customer projects are accurately completed and meet deadlines and specifications. I will also keep in contact with our customers on a regular basis to ensure that Mail Masters is providing everything necessary to benefit their direct marketing efforts. It sounds like a ton, but I’m excited to help everyone. In fact, I have a saying that I would like to share with all of you. I want to be known as the “easy part of someone’s day”. So basically, I’m here to help you and make your life easier….kind of like an “Easy Button”. 

Interviewer: Well I am sure we would all appreciate having an Easy Button to push! So Miranda, can you tell us a little more about your background in the industry? 

Miranda: I have been in this industry for about 15 years, so I have some very extensive experience which includes everything from pre-press to customer service management, project and account management. 

Interviewer: Great! I’m sure all of our customers will be glad to know their direct mail projects are in good hands with you. Since your job specifically requires you to work directly with customers, tell us what your ideal dream customer would be like? 

Miranda: I like to develop long lasting relationships with customers so that they are able to look at me as an extension of their company. My dream customer would share their knowledge with me about their industry so that I can better help them with things that Mail Masters does best. Also, customers who are open to trying new things are great too. So are the ones who want to take me out to lunch! 

Interviewer: I agree! I hear the Chop House is great! So Miranda, what are some of your interests outside of the workplace? 

Miranda: I am a very creative person so I’m really into crafts and mixed media arts. I also enjoy traveling. I have 3 dogs that I adore, but more than anything, I love to spend time with family and close friends. 

Interviewer: Fantastic! Well last but not least Miranda, tell us what are your goals are and what you plan to accomplish in 2013 and beyond? 

Miranda: My goals consist of learning the ins and outs of Mail Masters’ customer base and the specifics regarding different mailing requirements set forth from the USPS. I would like to use my experience from my past positions and apply them in a way that will positively affect the outcome of projects. My ultimate goal is to provide the best service I can to our customers and employees, and to help grow Mail Masters into the leading provider for direct mail, digital printing, fulfillment and marketing services in Denver. 

Interviewer: That is great to hear. Thanks for your time Miranda. I know that all of us here at Mail Masters and all of our customers will be looking forward to working with you. 

We are glad to have Miranda on board and know that our customers are going to enjoy working with her. We all want to give her a warm welcome! If you haven’t already met Miranda, make it a point to give her a call to introduce yourself and congratulate her on her joining the Mail Masters Team!

6 Steps to Crushing Your Competition With Effective Marketing

Lynndell Epp - Monday, February 18, 2013

6 Steps to Crushing Your Competition With Effective Marketing

If you need to get more clients, sell more products and services or grow your business, then you need to follow this simple formula to get your marketing started off on the right foot. This formula is articulated by Dan Kennedy, one of the world’s foremost experts on marketing.
  1. Find a market (a group of people) that has needs and desires not being met.
  2. The market must have people both able and willing to pay to have their unfulfilled needs and desires met.
  3. This market must match up with what you can and are willing to deliver, and one that you could make a compelling argument for you doing it.
  4. Create a question to ask that market.
  5. Offer something to those that answered the question in a particular way.
  6. Sell something to this group of people.

Sounds simple. It is. But most businesses fail at it miserably.

In my observation, many businesses never define their target audience well enough to really separate themselves from the competition. So step number one above is already out the window before the marketing even gets into place.

You may be asking how you pick a market. After all, you may service all types of businesses in a geographical area.

Find A Market

Let’s look at how to “Find A Market”, and use a commercial insurance agent as an example. If you had a commercial insurance agency, you might find that any business would be a good target for you. After all, every business needs insurance. But “Every Business” is a very difficult group to market to.

For one, it’s too big. You probably don’t have enough marketing dollars to touch everyone in your “market”. Two, “every business” is not a specific enough target that you can create a killer message for. And if you’re not specific, your marketing will be generic and incapable of speaking directly to the prospect.

Even though you could literally serve every type of business as a commercial insurer, your marketing needs to cater to a specific audience for your message to have meaning.  Your message will NEVER resonate with everyone, so it needs to be specifically targeted.

Segment Your Audience

So what are you to do? How about looking through your database and finding a few companies that are in the same industry? Let’s say you find two or three businesses in the IT category, and you happen to like working with them. Now develop a marketing message that specifically speaks to the needs of an IT company.

You could use a message like…”Good News for all Denver based IT Companies……..I can save you up to 24% on your business insurance”. You may include a testimonial from one of your IT customers along with a summary of typical problems IT companies run into, an offer and a call to action. And POW; you have a much more powerful piece of marketing that will produce more results than a generic message going out to every business category.

Deliver Your Message

Once you have this message, you can place it using hundreds of marketing tactics. From direct mail, to ad placements, pay per click, social media and the list goes on and on.

If you would like to have a brain storming session on picking a niche market and developing a message that will resonate with that audience, send Lynndell an email at to set up a time to talk. You can call as well to 303-607-9424.